*** COVID 19 NOTICE ***
Due to lower staffing levels and nationwide stock shortages we are not able to fulfil our usual lead times in some of our products and our customer service/response times are greatly increased. We are doing our best during these difficult times and so thank you for your patience. Please see the below lead times and information:
- Email Response times: Up to 5 working days
- Made to order items: Running as normal but with slightly longer courier times
- Items direct from distributor: Please email for us to check as many items are on back order.
- Stocked Items: Please do check if order is urgent, but in general most items are ok with the exception of problems with Handleless Profile, Legrabox and Wesco.
- Samples & Swatches: All orders collected via Royal Mail for delivery just once per week to be shipped out.

*** PRICING ISSUES ***
Unfortunately some custom items are resetting to small amounts or £0 when entering the basket. If this is the case either place the order and we will request the additional amount or please get in touch first and we can invoice you. This issue currently won't be fixed until the back end of Sep/Oct.[close]
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DELIVERY INFORMATION

Most products associated with the kitchen and bedroom market are by nature normally large, heavy and sometimes fragile, and so delivery is one of the most important aspects. For this reason we take great care in ensuring our products arrive with you in the same condition that they leave us.

Delivery method and cost is dependant on the type of product(s) purchased. Please see the below information:

 

DELIVERY COSTS / LEAD TIMES

Delivery costs vary by product type.

Each product clearly displays the relevant delivery information under the delivery tab on each individual product page.

If buying a mixture of product types, only the highest delivery cost applies out of the below table.

 

 PRODUCT TYPE  COST  NORMAL LEAD TIME *  EXAMPLES
 SAMPLE  £FREE  Despatched in: Up to 2 working days 
 Via: Royal Mail or 48hr courier
 Colour Swatches, Sample Doors,
 Material Samples
 SMALL PACKAGE  £3.95  Despatched in: Up to 2 working days
 Via: Royal Mail or 48hr courier
 Any number of items adding up
 to under 1kg in weight
 MEDIUM PACKAGE  £5.95  Despatched in: Up to 2 working days
 Via: Royal Mail or 48hr courier 
 Any number of items adding up to
 inbetween 1kg & 2kg in weight
 LARGE PACKAGE  £9.95  Despatched in: Up to 2 working days
 Via: 48hr Courier
 Any number of items adding up to
 over 2kg in weight
 DOORS / COMPONENTS
 (STOCKED)
 £9.95  Despatched in: Up to 3 working days
 Via: 48hr Courier or Our Transport
 Any number of doors and their matching
 components. Eg Cornice, Pelmet, Panels etc
 (FREE Delivery over £500)
 DOORS / COMPONENTS
 (MADE TO ORDER)
 £9.95  Despatched in: Up to 10 working days
 Via: 48hr Courier or Our Transport
 Any number of doors and their matching 
 components. Eg Cornice, Pelmet, Panels etc
 (FREE Delivery over £500)
 FLATPACK CABINETS  £14.95  Despatched in: Up to 3 working days
 Via: 48hr Courier or Our Transport
 Any number of flatpack cabinets
 (FREE Delivery over £500)
 RIGID CABINETS  £75.00  Despatched in: Up to 3 weeks
 Via: Pallet Service or Our Transport
 Any number of rigid cabinets
 (FREE Delivery over £1500)

 

* IMPORTANT: These despatch times are given as guidance. Certain products have longer or short lead times to these so it is important to look at the individual product pages to see if your required products differ in lead time. 

 

DELIVERY ZONES

Certain areas of the UK may be subject to additional charges or it may be that we are unable to deliver. As a general guide:

  • - IRELAND : Flatpack and Rigid Cabinets as well as certain door/components ranges are subject to additional charges. 
  • - MAINLAND SCOTLAND: Rigid Cabinets may be subject to additional charges depending on exact location and/or order size.
    - SCOTTISH HIGHLANDS / ISLANDS : All products subject to additional charges. Rigid cabinets unfortunately cannot be delivered to these areas.

Postcodes starting with the following letters are considered part of UK mainland. Please call for delivery if your postcode is not in this list. AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CV, CW, DA, DE, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, KT, L, LA, LD, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NP, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, ST, SW, SY, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

 

IMPORTANT DELIVERY INFORMATION

Please read the below important information about our rigid cabinet deliveries:

  • - OUR OWN TRANSPORT : All deliveries carried out by our own transport are just a 1 man delivery service. Our driver may need help getting large items into your house. Please make sure the date and time we have arranged is convenient for you as re-deliveries will be charged accordingly.
    (2 man deliveries can be arranged at request) (An additional charge may apply)
  • - PALLET SERVICE : All deliveries sent on a pallet service are a one attempt delivery only. Delivery will be inbetween 8am and 6pm on a day specified by you the customer. This is a kerbside delivery only.
    (Timed deliveries can be arranged for an extra charge)


IMPORTANT:

- Please do not book in any fitters or labour for installation until you have received and checked all of the delivered items from us. Although we do our very best to meet our delivery times, our lead times can sometimes extend due to busy periods and unexpected demand. Benjamin James Ltd will not be held liable for any losses caused by these instances.

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